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Customer Service Assistant (Nights)

Vita Group

Nottingham

On-site

GBP 40,000 - 60,000

Part time

11 days ago

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Job summary

An established industry player in luxury accommodation is seeking a Night-Time Customer Service Assistant to enhance the resident experience. This role involves providing personalized service, ensuring the cleanliness and safety of shared spaces, and being a reliable point of contact for residents. The ideal candidate will thrive in a multicultural environment, showcasing excellent communication skills and a proactive approach to problem-solving. Join a team that values flexibility and offers generous benefits, including paid holidays and a supportive work culture. This is a unique opportunity to contribute to a vibrant community while developing your career in customer service.

Benefits

28 days paid holiday

Birthday off

Access to Perkbox

Royal London Pension

Parties & Events

Recognition Programmes

Career Development

24/7 Employee Assistance

Qualifications

Experienced in delivering premium customer service.
Proactive approach to maintaining cleanliness and safety.

Responsibilities

Provide exceptional service to residents and guests.
Maintain the upkeep of communal areas during night shifts.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Technological Proficiency

Education

High School Diploma

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Night-Time Customer Service Assistant, Nottingham.

Hourly Rate: £13

Working Hours: 9pm – 6am. x1 shift per week. 9 hour contract

Our next-level apartment design offers a variety of studios to suit our residents lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.

Our Night-Time Customer Service Assistant

Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.

Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
Be on hand for questions which may arise.
Ensure our facilities are being looked after respectfully by residents & guests.
Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when residents & guests are in the shared spaces and during the quieter night hours.
Be on hand, delivering solutions to issues or challenges that may arise.
Conduct block walks every 4-6 hours surveying and reporting every area of the building.
Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
Manage & store parcels correctly to allow students to easily access their deliveries as required.
Be the primary point of contact for any potential incident or emergency that may occur onsite.
Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Professional Experience

Who we want to join our team…

An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

Personal Characteristics

Vita Group operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
Strong organisational and leadership qualities with an ability to remain calm under pressure.
Adaptability, creativity & positivity.
Resilience, with an ability to effectively navigate unexpected situations.
Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Why work for us…….

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.

Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

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