Customer Service Assistant - Night Shift Vita Student · Sheffield

Vita Student; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Night-Time Customer Service Assistant to enhance the living experience of its residents. This role involves delivering exceptional service, maintaining cleanliness, and ensuring a safe environment during night shifts. The ideal candidate will be proactive, organized, and adaptable, ready to meet the diverse needs of residents in a vibrant community. With a focus on quality and comfort, this position offers a unique opportunity to contribute to a luxury living experience while enjoying benefits like paid holidays and career development opportunities.

Benefits

Paid Holidays

Birthday Off

Lifestyle Perks via Perkbox

Pension Scheme

Annual Parties

Recognition Programs

Career Development Opportunities

Employee Assistance Program

Qualifications

• Experience in providing premium customer service.
• Proactive approach to maintaining cleanliness and safety.

Responsibilities

• Provide exceptional service to residents and guests.
• Maintain cleanliness of communal areas during the night shift.
• Conduct regular patrols and manage parcel storage.

Skills

Customer Service

Cleaning Tasks

Technologically Savvy

Multilingual Communication

Job description

Night-Time Customer Service Assistant - Sheffield

Hourly Rate: £13

Working Hours: 9pm – 6am, 1 shift per week, Monday to Sunday

Vita Student offers next-level apartment living with a variety of studios tailored to our students' lifestyles—whether they prefer privacy or socializing. We provide style, luxury, and comfort, complemented by premium amenities and a vibrant city life. We are seeking a Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents, ensuring our site and facilities are maintained to the highest standards.

Responsibilities:

1. Provide exceptional, personalized service to residents by anticipating their needs, offering local information, and handling inquiries to create a seamless experience.
2. Greet and welcome students and guests warmly at front of house/reception.
3. Be available to answer questions and assist as needed.
4. Maintain the cleanliness and upkeep of communal areas during the night shift.
5. Ensure residents and guests respect the facilities.
6. Address issues or challenges proactively, providing solutions.
7. Conduct regular patrols every 4-6 hours, surveying and reporting on the building's condition.
8. Replenish refreshments and manage vending supplies.
9. Manage parcel storage for easy access by students.
10. Serve as the primary contact for incidents or emergencies onsite.
11. Maintain waste management areas, adhering to health and safety regulations.

Candidate Profile:

Experience:

• Experienced in customer service, capable of delivering premium experiences.
• Comfortable with cleaning tasks, demonstrating a proactive approach to maintaining cleanliness and safety.
• Technologically savvy, familiar with relevant systems and software.

Personal Qualities:

• Respectful of diverse cultures and backgrounds, promoting equality.
• Excellent communication skills; multilingual skills are a plus.
• Organized, calm under pressure, adaptable, positive, and resilient.
• Able to stand for extended periods and perform repetitive tasks, with accommodations as needed.
• Flexible availability, including nights, weekends, holidays, and religious celebrations, to ensure continuous resident service.

Benefits:

• Paid holidays (28 days including bank holidays, pro-rata).
• Birthday off to celebrate personally.
• Access to Perkbox for lifestyle perks and discounts.
• Royal London pension scheme with employer contributions.
• Annual parties and events to celebrate team achievements.
• Recognition programs for outstanding performance.
• Career development opportunities with structured training schemes.
• Confidential Employee Assistance Program for wellbeing support.

Additional Information:

All employment is subject to satisfactory pre-employment checks, including DBS. We are unable to sponsor visas or work permits.