Customer Service Assistant - Manchester

Brook Street; Manchester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Full training provided

Supportive team environment

Job summary

Brook Street is recruiting a Customer Service Assistant for Manchester Piccadilly. You will welcome passengers, provide travel information, handle enquiries, and support safety and security at the station.

This role offers training, a customer‑facing environment, and the chance to work all shifts between early mornings and evenings. A calm, friendly, and proactive approach is essential, with strong communication and a willingness to assist passengers with accessibility needs and luggage.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service or security exposure preferred.
• Able to stay calm under pressure.
• Willingness to work early mornings, evenings, weekends and holidays.

Responsibilities

• Welcome and assist passengers with enquiries about train times, platforms, and station facilities.
• Provide clear, friendly travel information to help people get where they need to be.
• Carry out routine security checks around the station.
• Monitor station activity and report any suspicious behaviour or safety concerns.
• Support passengers who need accessibility assistance, help with luggage, and provide general guidance.
• Handle customer issues or complaints professionally—listening first, then taking appropriate action.
• Work closely with station staff and transport authorities to maintain a safe environment.

Skills

Communication skills

Customer service

Security awareness

Flexible shifts

Job description

Customer Service Assistant (Manchester Piccadilly)
Location: Manchester

Monday to Friday - £15.09ph

If you enjoy helping people, staying calm in busy moments, and playing a key part in keeping journeys safe and smooth, this could be the right next step. Our Client is hiring for a reputed client at Manchester Piccadilly Train Station-an approachable, customer-focused role with a mix of travel support and safety & security responsibilities.

What you'll be doing:

• Welcome and assist passengers with enquiries about train times, platforms, and station facilities
• Provide clear, friendly travel information to help people get where they need to be
• Carry out routine security checks around the station
• Monitor station activity and report any suspicious behaviour or safety concerns
• Support passengers who need accessibility assistance, help with luggage, and provide general guidance
• Handle customer issues or complaints professionally-listening first, then taking appropriate action
• Work closely with station staff and transport authorities to maintain a safe environment

What you'll bring:

• Strong communication and interpersonal skills-able to build trust quickly with passengers
• A proactive, responsible approach to safety and security
• Confidence to remain calm and helpful under pressure
• Good physical fitness (long periods on your feet)
• Flexibility to work long shifts, including early mornings, evenings, weekends, and holidays
• Previous customer service or security experience is desirable, but not essential

Additional information:

• Full training provided, including safety and security procedures
• Supportive and inclusive team environment

If you're reliable, friendly, and ready to make a real difference to passengers every day, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.