Customer Service Assistant — Flexible Retail Hero

One Stop Stores Ltd; Ashford; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to join our team in a fast-paced retail environment where no day is the same. You will play an important role in daily store operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.

With customers at the heart of everything we do, you will continually look for ways to improve service in your store through on-the-job coaching and feedback, ensuring the store remains a

Qualifications

• Customer-focused service approach
• Retail environment familiarity
• Cash handling and payments processing

Responsibilities

• Know customers and serve them with passion and pride.
• Encourage customer feedback via surveys.
• Assist across store areas including online, tills, replenishment, vending and stock routines.
• Ensure safe working practices and training adherence.
• Participate in events to promote community and create an inclusive atmosphere.
• Understand store performance and contribute to profitability.
• Follow safety and security procedures and wear required equipment.

Job description

One Stop is seeking a Customer Service Assistant to join our team in a fast-paced retail environment where no day is the same. You will play an important role in daily store operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.

With customers at the heart of everything we do, you will continually look for ways to improve service in your store through on-the-job coaching and feedback, ensuring the store remains a