Customer Service Assistant

Tenpin Ltd; West Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Retailer discounts and Best Doctors

Free bowling for family and friends

Free food on shift

Enhanced parental leave

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin Ltd is seeking a Customer Service Assistant to join our vibrant leisure centre. You will manage reception bookings, answer enquiries, spot sales opportunities, host events, and support beverage and food service. A positive, proactive attitude helps you thrive in a busy, fun environment.

Work across departments—from Laser Arena to Escape Rooms and karaoke rooms—delivering outstanding guest experiences and promoting our entertainment offerings. All you need is enthusiasm and teamwork.

Qualifications

• Strong customer service and communication with a can-do attitude.
• Fully flexible, including evenings and weekends.
• Approachable, helpful and organised with strong attention to detail.

Responsibilities

• Manage reception bookings and inquiries.
• Host events and entertain guests across activities.
• Maintain cleanliness and prepare food and drinks.

Skills

Customer service

Communication

Flexibility

Teamwork

Attention to detail

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.