Customer Service Assistant

Tenpin; Coventry; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Retailer discounts

Best Doctors

Free Bowling for family and friends

Free food

Enhanced family leave

Medicash Health Care Cash Back

Employee Assistance Programme

Free counselling

Life assurance – 2x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin Coventry is seeking a Customer Service Assistant to deliver outstanding experiences for guests at our entertainment centre. You’ll handle reception, answer questions and help host parties across activities like Laser Arena, Escape Room and karaoke.

Expect a dynamic, fast-paced environment where you’ll deliver food, keep areas clean, and spot sales opportunities while maintaining a friendly, approachable manner.

Qualifications

• Confidence, energy and a positive attitude are essential.
• Rest we can teach you to deliver outstanding customer experiences.
• Fully flexible around working patterns, including evenings and weekends.

Responsibilities

• Check customers in at reception and act as a point of contact for questions.
• Host children's parties, oversee Laser Arena, Escape Room and karaoke rooms.
• Deliver food to lanes and keep the centre clean and tidy.
• Identify sales opportunities and contribute to a fun, engaging environment.

Skills

Customer service

Communication skills

Flexible hours

Team player

Attention to detail

Multi-tasking

Job description

We love to entertain! It’s in our DNA!... and it’s not just aboutbowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, LaserArena, Soft Play to Arcade Machines and Pool Tables. We also have fullylicensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Ourcentres are fantastic places to visit, and even better places to work in. Whynot come and help us entertain?

We are looking for people who want to work in a fun environment. Youneed confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstandingexperience for our customers. This includes booking customers in at reception,being a point of contact for customer questions, being alert to salesopportunities, hosting individuals and children's parties, delivering food tothe lanes, keeping the centre clean and tidy.

You’ll be involved in a rangeof departments, from hosting children's parties and overseeing the Laser Arenato managing Escape Room experiences and running karaoke rooms. Each day willoffer something different, ensuring the fun never stops!

You will work efficiently, show initiative and be friendly. Exceptionalcustomer service will be at heart of your role. You will also need to beconfident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able towork in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service andhave strong communication skills
• Fully flexible around working pattern (evening andweekends will be required)
• Be approachable and helpful
• Be organised, able to multi-task and attention to detail
• A strong team player
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

If you are lookingfor career development, then Tenpin is a great place to start. We continuallystrive to develop our network of impressive and highly successful sites, andrecognise great people contribute to great success! Most of our managers joinedus as a Team Member and have progressed into management or senior roles.