Customer Service Assistant

Tenpin; Castleford; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Discounts

Free bowling

Free meals on shift

Parental leave

Medicash

EAP

Counselling

Life assurance

Long service awards

Refer a friend

Spot rewards

Job summary

Tenpin Castleford is looking for a Customer Service Assistant to join our fun-filled venue. You will manage reception bookings, answer enquiries, spot sales opportunities, host events, keep the venue clean, and help prepare food and drinks.

You will work across departments—from Laser Arena to Escape Rooms and karaoke—delivering excellent service with a proactive, friendly attitude. This role offers development opportunities within a dynamic entertainment environment.

Qualifications

• Excellent customer service and communication skills.
• Fully flexible including evenings and weekends.
• Strong teamwork and attention to detail.

Responsibilities

• Manage reception bookings and customer enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and prepare food and drinks.
• Work across departments (Laser Arena, Escape Rooms, Karaoke).
• Serve drinks and assist at the bar when needed.

Skills

Customer service

Communication skills

Flexible scheduling

Team player

Job description

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!

You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.