Customer Service Assistant

TN United Kingdom; West Malling; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the broadband sector is seeking a Service Activation Assistant in West Malling. This role involves managing reseller relationships and ensuring the efficient activation of broadband services. Ideal candidates will possess strong customer service skills, IT literacy, and a willingness to learn about broadband technology. Join a dynamic team that values innovation and offers opportunities for professional development.

Benefits

Competitive salaries

Comprehensive benefits

Opportunities for professional development

Qualifications

• Well-organised individual with excellent customer service skills.
• Willingness to learn broadband technology.
• Good level of IT literacy.

Responsibilities

• Manage resellers through their service activation journey.
• Ensure seamless and efficient activation of services.
• Send and track communications with resellers.

Skills

Customer service skills

IT Literacy

Analytical ability

Collaboration

Multi-tasking

Education

GCSE grade 4-9 in English and Maths

Job description

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Customer Service Assistant, West Malling

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Client:

Trooli

Location:

West Malling, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a27f44320764

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

With roots in Southeast England, we're deeply committed to our local community. Yet, our vision extends far beyond. Our ever-growing state-of-the-art fibre network covers a wide area, and we are passionate about connecting people and businesses across many more regions. We want to provide high-quality, affordable services along with educational information that is honest, and easy to understand.

But Trooli isn't just about speed; it's about reliability too! We aim to deliver high quality broadband that never disappoints and works when it is needed, every single time.

We're excited about the future, and we invite you to be part of it with us!

About you:

If you are a well organised individual with excellent customer service skills and with a willingness to learn broadband technology, then this could be the role for you!

Please note this role is based in our Kings Hill office Monday-Friday.

The role:

As a Service Activation Assistant, you will manage our resellers (service providers)through their service activation journey from the point of order to their broadband service to going live.

You will be responsible for ensuring a seamless and efficient activation of services for new and existing resellers.

Further responsibilities are:

• Managing reseller relationshipsthrough various means; including phone calls and emails.
• Sending and tracking our standard communications with resellers to keep them up to date on their orders
• Planning, organising and evaluating surveys, costings and civils works
• Using remote access software to activate FTTP connections
• You will be expected to have a good level of IT literacy and be able to learn new software systems quickly.

Skills and experience:

• Ability to collaborate with internal and external stakeholders
• Able to prioritise and multi-task
• Strong IT Literacy
• Analytical ability and logical thinker
• A willingness to learn Broadband technology

Qualifications:

• GCSE grade 4-9 in English and Maths

Why Trooli:

At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward-thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development.

At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to [emailprotected] . We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.