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Onboard Customer Service Assistant

Avanti West Coast

Greater London

On-site

GBP 20,000 - 25,000

Full time

Yesterday

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Job summary

Avanti West Coast is seeking enthusiastic individuals for the Onboard Customer Service Assistant role. This entry-level position involves delivering excellent customer service, ensuring passenger comfort, and working in a dynamic team environment. Successful candidates will enjoy benefits such as free travel and a pension scheme.

Benefits

Final salary pension

Free travel on Avanti West Coast for you/spouse/partner/dependents

Privilege Travel card (75% off fares)

30 days holiday rising to 37 days

10 free journeys on other First Group Train Operators

Qualifications

Ability to provide excellent customer service.
Good attention to detail and problem-solving skills.
Positive and proactive approach to work.

Responsibilities

Ensure passengers have a pleasant experience by providing refreshments.
Deliver exceptional at-seat service in First Class.
Work as part of a team to maintain high service standards.

Skills

Customer Service

Attention to Detail

Problem Solving

Teamwork

Positive Attitude

Join to apply for the Onboard Customer Service Assistant role at Avanti West Coast

This range is provided by Avanti West Coast. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our Onboard team at Euston are looking for enthusiastic individuals to join our team of Customer Service Assistants.

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others?

We are COMMITTED to delivering a service that sets new standards for Customer experience and operational excellence across the communities we serve. Every day on the railway brings something new. With over 500,000 customers traveling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience.

In this role, we want you to bring your AUTHENTIC self to make our customers experience memorable as they travel onboard. We want to be YOU!

As an Onboard Customer Service Assistant, you will have:

The ability to always provide excellent customer service.
Good attention to detail ability to solve problems and think on your feet.
A positive and proactive approach to the way you work.
The ability to work in a team

To excel in this role, you will have:

The ability to always provide a high level of excellent customer service.
Excellent attention to detail with the ability to solve problems and think on your feet.
A positive and proactive approach to the way you work.

If there's nothing you like better than learning new things and meeting new people, then THIS is THE opportunity for YOU!

If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise. Opportunities may be full time or part time.

As well as working with a fantastic team at Euston you will also receive:-

Final salary pension
Free travel on Avanti West Coast for you/spouse/partner/dependents
Privilege Travel card (75% off other train operators fares for leisure travel)
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
10 free journeys on other First Group Train Operators

Take a look at the Role Profile here. Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service and Other
Industries
Rail Transportation

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