Customer Service Assistant

East of England Co-op; Sturmer; Presencial; GBP 12.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount 20%

Holiday 22 days

Pension 5%

Death in service

Training & apprenticeships

Wellbeing support

Cycle To Work / SmartTech access

Employee recognition

Descripción de la vacante

East of England Co-op is seeking a Customer Service Assistant to help our store deliver outstanding customer service, ensure product availability and maintain high presentation standards. You will join a friendly team dedicated to serving customers and the local community.

We value reliability, a positive attitude and a willingness to learn. Benefits include competitive pay, a 20% discount in our food stores, 22 days holiday plus bank holidays, a 5% employer pension contribution and access to

Formación

• Basic numeracy, literacy and IT skills are required.

Responsabilidades

• Support store to deliver high standards of customer service, availability and presentation.
• Engage with local community and work as part of a diverse team.

Conocimientos

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Educación

Basic numeracy, literacy & IT skills

Descripción del empleo

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Desired Attributes

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt

Qualifications

• Have a basic level of numeracy, literacy, and IT Skills

Benefits

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.