Customer Service Assistant

East of England Cooperative; East Hertfordshire; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Staff discounts

Holiday entitlement

Career development programs

Employee recognition

Healthcare benefits

Flexible shift patterns

Employee assistance programme

Job summary

East of England Co-op is seeking a Customer Service Assistant to help deliver outstanding service, keep the store well presented, and support compliance within a busy community-focused store. You will join a diverse team committed to attracting and delighting customers daily.

The role emphasises flexibility, broad availability including evenings and weekends, and a welcoming, customer-first approach. Training and development are offered to grow with the business.

Qualifications

• Friendly and approachable.
• Reliable team player.
• Engaged and self-motivated.
• Willing to learn and adapt.
• Basic numeracy, literacy, and IT skills.

Responsibilities

• Support the store to deliver high standards of customer service, availability and presentation.
• Ensure compliance with policies and procedures.
• Engage with the local community and customers.
• Contribute to a positive, welcoming store environment.

Skills

Friendly

Team player

Motivated

Lifelong learner

Numeracy

Literacy

IT skills

Job description

Location: 68 Carriage House, Bishops Stortford, CM23 3BL

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more?

Normal working pattern for this role:

Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends.

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.