Customer Service Assistant

East of England Cooperative; Martham; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive pay rates

20% staff discount

22 days holiday plus bank holidays

Enhanced family leave and pay

Training and apprenticeship programmes

Buyer discounts across retailers

Financial wellbeing support

Cycle To Work

Employee Recognition Scheme

Long Service Awards

Remote GP service (24/7)

Employee Assistance Programme

Job summary

East of England Co-op is seeking a Customer Service Assistant to support the store in delivering high standards of customer service, availability and presentation. You will work with a friendly, motivated team to engage with the local community and ensure compliance with store procedures.

The role involves flexible shifts across the week, with patterns described in the advert; availability to work early mornings, evenings and weekends is valued.

Qualifications

• Basic numeracy and literacy are essential.
• IT skills to use systems and devices in-store.
• Willingness to learn and adapt to store processes.

Responsibilities

• Support store to deliver high standards of customer service, availability and presentation.
• Engage with the local community and contribute to store engagement.
• Work as part of a diverse and motivated team to attract and delight customers.

Skills

basic numeracy

basic literacy

IT skills

team player

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more?

Normal working pattern for this role:

• Working Day
• Shift start/end time
• Sunday
• 6.30am - 1pm
• Tuesday
• 11.30am - 6pm

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.