Customer Service Assistant

East Of England Co-Op; Selkirk; Presencial; GBP 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

20% discount in food stores

22 days holiday and rising with length

Employer pension contribution

Death in service

Enhanced family leave

Training and apprenticeship programmes

Discounts across retailers

Wellbeing support

Cycle To Work and SmartTech access

Employee Recognition

Long Service Awards

GP service 24/7

Employee Assistance Programme

Descripción de la vacante

East Of England Co-Op is seeking a Customer Service Assistant to support the store in delivering high standards of customer service, ensuring availability and presentation, compliance, and engagement with the local community.

You will join a diverse and motivated team, with opportunities for training and progression, flexible shift patterns, and a friendly, supportive working environment. Availability across evenings and weekends is highly valued.

Formación

• Friendly and approachable
• Reliable team player
• Effective communication skills
• Positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Basic numeracy, literacy, and IT skills

Responsabilidades

• Support store to deliver high standards of customer service, availability and presentation, compliance and community engagement.
• Work with a diverse team to attract and delight customers and support store growth.
• Maintain flexible availability and adapt to shifting patterns including evenings and weekends.

Conocimientos

Friendly and approachable

Reliable team player

Effective communication

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Basic numeracy and literacy and IT

Descripción del empleo

Vacancy Introduction

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Normal working pattern for this role:

Working DayShift start/end timeSaturday5pm - 10pm

Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends.

Our working patterns are non-contractual.Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over high street and online retailers
• Financial wellbeing support, including Stream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.