Customer Service Assistant

East Of England Co-Op; Canterbury; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive pay

Staff discount

Holiday entitlement

Pension

Death in service

Enhanced family leave

Training & apprenticeships

Discounts across retailers

Financial wellbeing

Cycle to Work

Rental Deposit Scheme

SmartTech

Employee recognition

Long service awards

Remote GP service

Employee assistance

Job summary

East of England Co-op is seeking a Customer Service Assistant to help your store deliver high standards of customer service, strong product availability and presentation, and compliance, while engaging with the local community.

Join a diverse team with shifts across Monday to Sunday, including evenings and weekends. We value flexibility to fit your availability and offer ongoing training and apprenticeship opportunities within our cooperative family, plus competitive pay and staff discounts.

Qualifications

• Friendly and approachable in customer interactions.
• Reliable team player who supports colleagues.
• Effective communication skills with customers.
• Positive attitude and willingness to learn.
• Basic numeracy, literacy and IT skills.

Responsibilities

• Support store to deliver high standards of customer service, availability and presentation.
• Ensure compliance and engage with the local community.
• Collaborate with team to maintain smooth operations including evenings and weekends shifts.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Willing to learn

Basic numeracy, literacy & IT skills

Job description

Vacancy Introduction

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description attached to the bottom of this webpage.

Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends.

Our working patterns are non-contractual.Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

Attached documents