Customer Service Assistant

East of England Cooperative; Cess; In loco; GBP 12.000 - 17.000; Part-time

Vantaggi offerti da questo lavoro

Competitive pay

20% discount in stores

22 days holiday + bank holidays

Enhanced family leave and pay

Training and apprenticeship programmes

Retail discounts across retailers

Employee wellbeing support

Cycle To Work

Employee recognition

Long Service Awards

Remote GP service 24/7

Assistance Programme

Descrizione del lavoro

East of England Co-op is seeking a Customer Service Assistant to help our store deliver outstanding customer service, maintain product availability and presentation, and ensure adherence to compliant standards. You will join a diverse team focused on supporting local customers and the community.

Shifts run in the evenings (5pm–10pm) with Saturday hours (10am–4pm). We value reliability, teamwork and a proactive approach, and offer opportunities to develop through training and progression across

Competenze

• Basic numeracy and literacy essential.
• Good IT skills and comfort with basic technology.

Mansioni

• Support store to deliver high standards of customer service, availability and presentation.
• Ensure compliance with policies and procedures.
• Engage with the local community and customers to foster loyalty.

Conoscenze

Numeracy

Literacy

IT Skills

Descrizione del lavoro

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Normal working pattern for this role:

Working Day

Shift start/end time

5pm - 10pm

Saturday

10am - 4pm

Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.