Customer Service Assistant

East Of England Co-Op; Cambourne; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive pay rate

20% discount in stores

22 days holiday + BH

Pension contributions 5%

Death in service

Enhanced family leave and pay

Training and apprenticeship programmes

Discounts across retailers

Financial wellbeing support

Cycle To Work

Rental Deposit Scheme

SmartTech

Employee Recognition Scheme

Long Service Awards

Free remote GP service

Employee Assistance Programme

Job summary

East Of England Co-Op in Cambourne is seeking a Customer Service Assistant to help deliver high standards of customer service, product availability and store presentation while supporting our local community.

You will join a friendly, diverse team, work across shifts including evenings and weekends, and contribute to a welcoming shopping experience. The role offers progression through training and a strong benefits package.

Qualifications

• Friendly and approachable.
• Reliable team player.
• Effective communication skills.
• Positive attitude.
• Engaged and self-motivated.
• Willing to learn and adapt.
• Basic numeracy, literacy, and IT skills.

Responsibilities

• Support store to deliver high standards of customer service, availability and presentation.
• Engage with local community and customers daily.
• Work as part of a diverse and motivated team.

Skills

Friendly & approachable

Reliable team player

Effective communication

Positive attitude

Engaged & self-motivated

Willing to learn & adapt

Numeracy & literacy basics

Job description

Vacancy Introduction

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description attached to the bottom of this webpage.

Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends.

Our working patterns are non-contractual.Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.

Attached documents