Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; East Bergholt; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

20% discount in food stores

22 days holiday + BH

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Award-winning training and apprentices

Job summary

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED is recruiting a Customer Service Assistant to support the store in delivering high standards of service, availability and presentation. You will join a diverse, motivated team that engages with the local community and aims to attract and delight customers each day.

We offer 22 days holiday plus bank holidays, a 5% employer pension contribution, discounts across our stores and a range of benefits including healthcare and wellbeing support.

Qualifications

• Friendly and approachable demeanor.
• Reliable team player with effective communication.
• Positive attitude and engagement with customers.
• Basic numeracy, literacy and IT skills.

Responsibilities

• Support store to deliver high standards of customer service, availability and presentation.
• Engage with local community and customers daily.
• Work as part of a diverse and motivated team to attract and delight customers.

Skills

Customer service

Team player

Communication skills

Willing to learn

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills
  Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

• Enhanced on statutory terms, subject to service criteria.