Customer Service Assistant

Wickes; Stafford; On-site; GBP 7,000 - 11,000; Part time

Benefits offered by this job

Colleague discount

Pension contribution up to 10%

Annual leave up to 35 days

Bank holidays included

Training and development

Job summary

Wickes in the United Kingdom is offering a part-time store role focused on delivering excellent customer service. You’ll work 16 hours per week with flexible shifts including weekends and evenings.

Experience with tills and stock replenishment is desirable. You’ll receive training and benefits, with a supportive team and opportunities to develop.

Qualifications

• Experience in a similar customer-facing role is desirable.
• Ability to assist customers and work across tills, stock and deliveries.
• Applicants should apply with an up-to-date CV.

Responsibilities

• Assist customers with enquiries and provide a high level of service.
• Operate tills and process transactions accurately.
• Replenish stock and support deliveries to maintain store presentation.

Skills

Customer service

Tills experience

Stock replenishment

Deliveries

Tools

Cash register / till system

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Working Hours

• 16 hours per week across; shift pattern can vary.
• Weekend and evening availability is required.
• Previous experience with tills, stock replenishment, and deliveries is desirable.

Store Opening Hours

• Monday–Friday: 7:00am – 8:00pm
• Saturday: 8:00am – 7:00pm
• Sunday: 10:00am – 4:00pm

About you

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.

If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you?

We’ll also equip you with a benefits package that includes:

• If you are 21yrs and over £12.71phr, 18yrs‑20yrs £12.00phr and under 18yrs £8.82phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35days of annual leave including 8days of bank holidays

Other financial and wellbeing benefits include:

• 20% colleague discount
• Save‑as‑you‑earn scheme
• Cashback healthcare scheme
• Cycle to work
• Life assurance
• Peppy
• Aviva Digital GP
• Financial Education & loans
• Discount platform including savings and cash back at numerous retailers
• Savings on gym membership

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do. We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary dependent on age