Customer Service Assistant

Wickes; South Shields; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

20% colleague discount

Save-as-you-earn scheme

Cashback health scheme

Cycle to work

Life assurance

Aviva Digital GP

Discount platform & savings

Gym membership savings

Job summary

Wickes in South Shields is seeking a part-time sales assistant to help customers, keep shelves tidy and ensure a smooth store operation. You will engage with shoppers with a friendly, helpful attitude and support the team on busy days.

The role offers 16 hours per week with overtime opportunities, weekend work, and advance rotas. Benefits include a shareable bonus and a strong learning and development program.

Qualifications

• Experience providing high levels of customer service.
• Experience in a similar retail role preferred.

Responsibilities

• Assist customers and provide a high level of service.
• Ensure smooth store operations with clear communication.

Skills

Customer service

Retail experience

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Hours

• 16 hours per week, with opportunities to work overtime
• Flexibility needed
• You will get your weekly rotas 3-5 weeks in advance
• One day every weekend
• Some early shifts and some late shifts during the week

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age