Customer Service Assistant

East of England Cooperative; Halstead; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive rates of pay

20% discount in our food stores

22 days holiday (plus bank holiday)

Enhanced family leave and pay

Apprenticeship programmes

Discounts across 900 retailers

Stream financial wellbeing

Cycle To Work

Rental Deposit Scheme

SmartTech (after qualifying period)

Employee Recognition Scheme

Long Service Awards

Free remote GP service 24/7

Employee Assistance Programme

Job summary

East of England Co-op is seeking a Customer Service Assistant to help deliver top customer service, maintain product availability and store presentation, and support community engagement within the Halstead store. You will join a diverse team dedicated to welcoming customers daily and adapting to changing shift patterns.

The role emphasizes flexibility, reliability, and a proactive approach to learning, with opportunities for development through our apprenticeship programmes and employee

Qualifications

• Friendly and approachable required.
• Reliable team player with a positive attitude.
• Engaged and self-motivated to contribute to store team.
• Willingness to learn and adapt to evolving shifts and tasks.
• Basic numeracy, literacy, and IT skills expected.

Responsibilities

• Support the store to deliver high standards of customer service, availability and presentation.
• Ensure compliance and engage with the local community as part of the team.
• Participate in shaping flexible shift patterns to meet store needs.

Skills

Friendly and approachable

Reliable team player

Engaged and self-motivated

Willing to learn and adapt

Numeracy literacy IT skills

Job description

Location: Abels Road, Parkfields, Halstead, CO9 1EW

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more?

Take a look at our job description attached to the bottom of this webpage.

Normal working pattern for this role:

Availability is extremely important to us. Whilst we may have identified shifts above, shaping contracts around the operational needs of the store is our priority, and availability is essential to this role. We encourage you to share your availability during application, this will help us better understand the opportunities we have for you in store. We look for broad availability Monday to Sunday, including evenings and weekends.

Our working patterns are non-contractual.

Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.