Customer Service Assistant

HR GO Group; Ramsgate; Hybrid; GBP 15,000 - 22,000; Part time

Job summary

HR GO Group is seeking a Customer Service Assistant for a 3-month temporary contract in Ramsgate, Kent. The role is 22.5 hours per week, Monday to Wednesday, 9am-5pm, with responsibilities including handling queries, updating records, and providing admin support.

A dog-friendly, team-focused environment is highlighted, and driving is essential due to location. Applicants should be confident communicators, comfortable with Microsoft Office, and able to manage workload while meeting deadlines.

Qualifications

• Friendly approach with customers and good communication.
• Ability to keep records accurate and up to date.
• Flexible team player who can adapt to busy environment.

Responsibilities

• Answer customer queries by phone, email and portal.
• Provide friendly, professional customer service.
• Update records and spreadsheets.
• Use Excel, Word and Outlook.
• Liaise with colleagues to resolve queries.
• Meet deadlines and manage workload.
• Process returns and related admin.
• Provide general office support.

Skills

Customer service

Communication

Problem solving

Tools

Excel

Word

Outlook

Job description

Customer Service Assistant

Job Reference: FJ-wdwf8

Call Centre and Customer Service Ramsgate, Kent £13.50 per hour Temporary

CUSTOMER SERVICE ASSISTANT

Ramsgate, Kent | £13.50 per hour | Monday-Wednesday, 9am-5pm

3-Month Temporary Contract | Potential Extension | 22.5 Hours per Week

Are you a people person who loves variety, enjoys keeping busy and isn't afraid to roll up your sleeves and get stuck in?

We're looking for a Customer Service Assistant to join a friendly, our client's busy family-run business in Ramsgate. This is a fantastic opportunity for someone who enjoys working with customers, being part of a close-knit team and having a role where every day is a little different!

For the right candidate there is a possibility this could turn into a permanent position.

AND there's one very important requirement... you must LOVE DOGS!

A dog-friendly workplace, so if you're someone who gets excited when a four-legged colleague walks through the door, you'll feel right at home!

IMPORTANT - DUE TO LOCATION, YOU MUST BE ABLE TO DRIVE

What will you be doing?

You'll be a key point of contact for our customers, providing a friendly and helpful service while also supporting the wider team with day-to-day administration.

Your role will include:

Answering customer queries by phone, email and client portal

Providing friendly, professional customer service

Updating records and spreadsheets

Using Excel, Word and Outlook

Liaising with colleagues to resolve customer queries

Keeping on top of your workload and meeting deadlines

Processing customer returns and associated administration

Providing general office and administrative support

Helping out wherever you're needed - they are small team and everyone mucks in!

Who are we looking for?

We're looking for someone who is:

Friendly, approachable and confident

Comfortable speaking to customers on the phone

Organised with great attention to detail

Confident using Microsoft Office

Able to stay calm when things get busy

A good communicator with a positive, can-do attitude

Not afraid to ask questions - we'd much rather you ask than make assumptions

Takes ownership of their work and follows tasks through to completion

Accountable and takes pride in getting things right

Able to use their initiative and look for solutions rather than waiting to be told what to do

Reliable, hardworking and punctual

A real team player who isn't afraid to roll up their sleeves

Happy to work hard but also enjoy having a laugh and being part of a fun team

Flexible and willing to help wherever needed

Sound like you?

If you're friendly, reliable, hardworking and enjoy being part of a busy team, we'd love to hear from you!

Contact us:

• Email: [e-mail]
• Call: 01233 722 401