Dog-Loving Customer Service Assistant (Part-Time)

HR GO Group; Ramsgate; Hybrid; GBP 15,000 - 22,000; Part time

Job summary

HR GO Group is seeking a Customer Service Assistant for a 3-month temporary contract in Ramsgate, Kent. The role is 22.5 hours per week, Monday to Wednesday, 9am-5pm, with responsibilities including handling queries, updating records, and providing admin support.

A dog-friendly, team-focused environment is highlighted, and driving is essential due to location. Applicants should be confident communicators, comfortable with Microsoft Office, and able to manage workload while meeting deadlines.

Qualifications

• Friendly approach with customers and good communication.
• Ability to keep records accurate and up to date.
• Flexible team player who can adapt to busy environment.

Responsibilities

• Answer customer queries by phone, email and portal.
• Provide friendly, professional customer service.
• Update records and spreadsheets.
• Use Excel, Word and Outlook.
• Liaise with colleagues to resolve queries.
• Meet deadlines and manage workload.
• Process returns and related admin.
• Provide general office support.

Skills

Customer service

Communication

Problem solving

Tools

Excel

Word

Outlook

Job description

HR GO Group is seeking a Customer Service Assistant for a 3-month temporary contract in Ramsgate, Kent. The role is 22.5 hours per week, Monday to Wednesday, 9am-5pm, with responsibilities including handling queries, updating records, and providing admin support.

A dog-friendly, team-focused environment is highlighted, and driving is essential due to location. Applicants should be confident communicators, comfortable with Microsoft Office, and able to manage workload while meeting deadlines.