Customer Service Point Advisor

Royal Mail Group; Cartmel Fell; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Contributory pension scheme

Career development opportunities

Uniform provided

Parental leave policy

Discounts & memberships

Job summary

Royal Mail is seeking a Customer Services Assistant for a permanent, part-time role at the Windermere Delivery Office. The position involves handling customer queries, processing mail, and managing payments, with a focus on providing an excellent service experience.

The role supports the community, offers a pension scheme, career development opportunities, and uniform provision for longer contracts. It requires reliability, strong customer engagement, and basic computer usage.

Qualifications

• Upbeat, independent, self-motivated and strive for the best results.
• Organised, punctual and ready to deliver great customer service.
• Open to change and able to follow written instructions; familiar with basic computer applications.
• People-person and a friendly face in the community.
• Strong sense of community and pride in what you do.

Responsibilities

• Accept and issue mail to/from customers, including stamped', Special Delivery tracked mail and returns.
• Handle cash, card payments and refunds with end-of-day reconciliation.
• Maintain spreadsheets and web-based systems; monitor and respond to customer inquiries.

Skills

Positive attitude

Organised

Punctual

People-oriented

Community-minded

Tools

Basic computer applications

Job description

Customer Service Point
Job Reference: 342470
Location: Windermere Delivery Office, LA23 1AA
Job type: Permanent contract
Hours: 25:00 hours per week, working 4 or 5 days across Mon-Sat, working between 1:15pm-6:15pm Mon-Fri / 7am-3:30pm Sat

There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey.

Royal Mail is a company with a proud history of providing excellent service; we connect companies, customers and communities across the country. We are looking for a Customer Services Assistant to work in our Customer Service Point within our Delivery Offices, to be the first point of contact for our customers and the face of our business.

As a Customer Service Point Assistant you will deal directly with the public providing them with an excellent customer service experience for all products offered.

Typical duties involve acceptance and issuing of mail to and from customers including stamped', Special Delivery tracked mail and tracked returns or dealing directly with customer queries.

You will be required to manage cash, card payments and refunds and complete a full reconciliation at the end of the day. You will maintain spreadsheets and web-based systems whilst monitoring and responding to customers.

A bit about you

• Upbeat, independent, self-motivated and strive for the best results
• Organised, punctual and ready to deliver great customer service
• Open to change, ability to follow written instructions and be familiar with basic computer applications
• Think of yourself as a people-person and a friendly face in the community
• Has a strong sense of community and takes pride in what you do

What we do for you

To deliver on our ambition we want the best and that's why we're delighted to offer competitive pay and benefits for a permanent role within our sector. For bringing your best and serving our customers with pride, you can expect to receive:

• A guaranteed hourly rate of £13.68p/h (paid monthly and adjusted to your working hours).
• 22.5 days holiday, rising with length of service (adjusted to your working hours if part time).
• Contributory pension scheme
• Lots of opportunity to develop a career
• Full uniform provided if you're on a contract of longer than three months
• Excellent parental leave policy
• Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership

Please note:

For candidate search purposes, roles offering between above 35 hours per week are listed as full-time. However, any role under 37 hours per week will be classified as part-time in the employment contract.

As a Customer Service Point Assistant, you're expected to handle election materials and certain items (such as food products or alcohol) in line with Royal Mail business standards.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/