Customer Service Assistant

East of England Co-op; Norwich; On-site; GBP 20,000 - 23,000; Full time

Job summary

Join a leading company as a Customer Service Assistant (CSA) in Norwich, where you'll provide exceptional service and engage with the community. Work in a diverse team focused on customer satisfaction while enjoying flexible hours and competitive benefits.

Benefits

Competitive pay rates

20% discount in food stores

22 days holiday plus bank holidays

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Training and apprenticeship opportunities

Financial wellbeing support

24/7 remote GP service

Qualifications

• Over 18 due to role's nature and requirements.
• Friendly and approachable.
• Willing to learn and adapt.

Responsibilities

• Support store in delivering high standards of customer service.
• Engage with local community and attract customers.

Skills

Effective communication skills

Reliability

Positive attitude

Self-motivation

Basic numeracy

Basic literacy

IT skills

Job description

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Customer Service Assistant (CSA) Role

As a Customer Service Assistant (CSA), you will be responsible for supporting your store to deliver high standards of customer service, availability, presentation, compliance, and engagement with your local community.

You will work as part of a diverse and motivated team that aims to attract and delight new and existing customers daily, supporting the ongoing growth and evolution of our business.

Working Pattern

Normal working hours:

Wednesday: 6:30am - 1pm

Friday: 6:30am - 1pm

Our working patterns are non-contractual. The advertised pattern represents the normal working hours at the time of advertisement and may be subject to change.

The Person We Are Looking For

• Friendly and approachable
• Reliable team player
• Effective communication skills
• Positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Basic numeracy, literacy, and IT skills

Eligibility

Applicants must be over 18 due to the role's nature and requirements.

Perks of the Job

• Competitive pay rates
• 20% discount in our food stores and other discounts
• 22 days holiday plus bank holidays, increasing with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay (subject to criteria)
• Training and apprenticeship opportunities
• Discounts and cashback offers
• Financial wellbeing support
• Access to schemes like Cycle To Work and Rental Deposit
• Recognition and long service awards
• 24/7 remote GP service
• Employee Assistance Programme

Additional Notes

We aim to offer flexible shift patterns to help balance commitments outside work.

*Enhanced benefits are subject to service criteria.

Apply now to join the East of England Co-op!