Customer Service Assistant

Southern Co-op; Diss; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading community retailer seeks a part-time Customer Service Assistant to enhance local store experiences. This role involves supporting customers, maintaining stock levels, and promoting community engagement. With comprehensive training and various benefits, Southern Co-op offers a supportive workplace where team spirit thrives.

Benefits

20% colleague discount

31 days annual leave

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• Fantastic communicator with a positive attitude.
• Enthusiasm for customer service and community involvement.
• Willingness to carry out day-to-day tasks.

Responsibilities

• Help customers with queries and requests.
• Merchandise stock and assist with stock control.
• Ensure high standards of cleanliness and customer service.

Skills

Communication

Teamwork

Customer Service

Job description

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We’re looking for a Customer Service Assistant who can make a real difference in their local community

Putting U in Southern Co-op

Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.

What we’re looking for

We’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:

• Helping customers with queries and requests
• Merchandising stock, ensuring great availability for our customers
• Assisting with stock control and replenishment
• Working on the checkout serving customers
• Helping keep the store clean, tidy and safe
• Maintaining a high standard of customer service at all times

Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.