One Stop - Customer Service Assistant

One Stop; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant to enhance customer experience in their Norwich store. This role requires a passion for customer service, efficient store management, and the ability to thrive in a dynamic retail setting. Flexible work arrangements are supported to cater to diverse lifestyles.

Benefits

10% discount at One Stop

10-15% discount at Tesco and Tesco Cafe

20% discount on F&F Clothing

Discounts on Tesco Mobile and other services

Qualifications

• Ability to provide excellent customer service.
• Experience in retail or fast-paced environments is an asset.

Responsibilities

• Serve customers with passion, ensuring satisfaction.
• Work across store areas including online and tills.
• Maintain a clean and organized store environment.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Job description

One Stop • Leopold Road Norwich • Apply by 26-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily operations of the Post Office, including passing background checks.

Flexible Working

We support flexible working arrangements to accommodate different lifestyles and needs. Discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, and more.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility and Inclusion

We’re proud to be a Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, click here.

Note

We only recruit individuals who have passed the school leaver’s age. Find your local school leaver age here.

Colleague Benefits

• 10% discount at One Stop
• 10-15% discount at Tesco and Tesco Cafe
• 20% discount on F&F Clothing in Tesco Stores
• Discounts on Tesco Mobile, insurance, health checks, and more