One Stop - Customer Service Assistant

One Stop; Dereham; On-site; GBP 18,000 - 23,000; Full time

Job summary

Join a dynamic retail team as a Customer Service Assistant at One Stop, a subsidiary of Tesco, located in Dereham. In this fast-paced role, you will engage with customers, enhance their shopping experience, and ensure the store remains safe and welcoming. Enjoy flexible working arrangements and various employee benefits.

Benefits

Employee discounts

Health and wellness support

Flexible working options

Savings schemes

Qualifications

• Applicant must have passed the school leaver’s age.
• Experience in a retail or customer service environment is a plus.

Responsibilities

• Provide excellent customer service and assist customers efficiently.
• Maintain store appearance and stock levels.
• Assist in managing store operations and support team activities.

Skills

Customer Service

Teamwork

Communication

Flexibility

Job description

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Client:

One Stop

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bf27936dedef

Job Views:

7

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

One Stop • 39 Norwich Road, Dereham, Norfolk • Apply by 04-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all training to ensure safety and legality.
• If applicable, handling Post Office operations and passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including food, household essentials, and additional services like Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, with stores throughout England and Wales.

Note

Applicants must have passed the school leaver’s age. Benefits include discounts, savings schemes, health and wellness support, flexible working options, and more.