Customer Service Assistant

Pertemps Bond; Metropolitan Borough of Solihull; On-site; GBP 16,000 - 22,000; Full time

Job summary

Pertemps Bond in Solihull is seeking a motivated Customer Service Assistant for a temporary contract. You will support business owners across the UK, handling enquiries, processing orders and returns, and resolving delivery issues.

The role requires excellent communication, strong organisational skills, and the ability to work 35 hours per week from Monday to Friday. Training will be provided with a focus on accuracy and proactive service.

Qualifications

• Excellent customer service in fast-paced environments.
• Clear spoken and written English communication.
• Ability to multitask and stay organised.
• Proactive with a can-do attitude.
• Willingness to learn and adapt to procedures.
• Commitment to accurate record keeping.

Responsibilities

• Answer calls from business owners across UK, Ireland and Iceland, assisting with customer service enquiries relating to promotions and company policies.
• Process orders over the phone and in person, advising on current promotions and offers.
• Handle delivery queries, track parcels and liaise with third‑party couriers to resolve issues.
• Process business owner applications efficiently and accurately.
• Respond to customer emails within 48 working hours of receipt.
• Provide chat, WhatsApp and Messenger support within SLAs.
• Process product returns per company procedures.
• Maintain accurate records and ensure processes are followed.
• Assist with a range of tasks within the Customer Service Department and wider business to ensure smooth operation.
• Maintain strict confidentiality when handling information.

Skills

Customer service

Telephone skills

English communication

Work under pressure

Organisational skills

Team player

Willing to learn

Attention to detail

Microsoft Outlook

Excel

Tools

Microsoft Outlook

Excel

Job description

Customer Service Assistant -Temporary Contract

Hourly Rate: £13.74 per hour

Working Hours: Monday to Friday, 9:00am-5:00pm (35 hours per week)

Based: Solihull

About the Role

We're looking for a motivated, organised and customer-focused Customer Service Assistant to join our team on a temporary contract.

You’ll support business owners across the UK, Ireland and Iceland, handling enquiries, processing orders and returns, resolving delivery issues, and providing advice on products, promotions, policies and incentives.

Key Responsibilities

• Customer Service: Answer incoming telephone calls from business owners across the UK, Ireland and Iceland, assisting with customer service enquiries relating to the Marketing Plan, incentives and company policies.


• Order Processing: Take orders over the telephone and face to face, advising business owners on current product promotions, campaigns and offers.


• Delivery Enquiries: Handle delivery-related queries, including tracking parcels, resolving lost or damaged parcel issues, managing delivery exceptions and claims, and liaising with third-party delivery companies.


• Applications: Process business owner applications accurately and efficiently as required.


• Email Management: Respond to customer emails within 48 working hours of receipt.


• Digital Customer Support: Respond to business owner enquiries through our chat, WhatsApp and Messenger services within the required service level agreements (SLAs).


• Returns: Process product returns in accordance with company procedures.


• Record Keeping: Maintain accurate records and ensure all processes and procedures are followed correctly.


• Departmental Support: Assist with a range of tasks within the Customer Service Department and Store to ensure the smooth running of all departmental activities.


• Confidentiality: Maintain strict confidentiality when handling information relating to business owners and their businesses.


• Wider Business Support: Assist other departments and areas of the business as required to support the overall operation.

Skills and Experience Required

• Excellent customer service skills, with a professional and helpful approach.


• Good telephone and call management skills.


• Strong verbal and written English communication skills.


• The ability to work effectively under pressure and meet deadlines.


• Excellent organisational skills, with the ability to multitask and adapt to changing workloads.


• A positive, proactive and flexible can-do attitude.


• The ability to learn, understand and retain a large amount of information.


• Good computer skills, including proficiency in Microsoft Outlook and Excel.


• Strong attention to detail and a commitment to accurate record keeping.


• A willingness to learn, develop new skills and continuously improve.


• The ability to work well as part of a team while also taking responsibility for individual tasks.