Customer Relationship Specialist

Proper Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Customer Relationship Specialist to join their dynamic team in Essex. This role offers the opportunity to thrive in a fast-paced environment, providing essential support to clients throughout their journey. You will be responsible for managing customer interactions, utilizing CRM systems, and ensuring exceptional service delivery. With a focus on relationship building and problem-solving, this position promises to be both rewarding and fulfilling. If you are enthusiastic and driven, this could be the perfect opportunity to make a significant impact in the mortgage brokerage sector.

Qualifications

• Driven and self-motivated individual with strong customer service skills.
• Excellent telephone manner and ability to build relationships.

Responsibilities

• Manage pre-application and post-completion tasks for customers.
• Provide exceptional customer service and nurture relationships.

Skills

Communication Skills

Customer Service Skills

Relationship Building

Problem Solving

Self-Motivation

Tools

MS Office

Excel

Outlook

Job description

Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for a Customer Relationship Specialist to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients.

This is an office based role Monday - Friday during probation [3 months] then will become Hybrid.

Responsibilities:

• Look after all thing's pre-application and post-completion.
• Help our customers be as prepared as possible, manage broker diaries and book in the appointments for new and existing customers.
• Contact and manage our customers through various channels, including our existing CRM systems, introducer networks & social media.
• Help progress our customers by providing exceptional customer service, nurturing and building relationships.
• Manage and prioritise multiple tasks and projects effectively.
• Ability to work across other business departments and assist with other tasks as required.

Requirements:

• Being driven and self-motivated.
• Good telephone manner, strong relationship building and customer service skills.
• Ability to use your own initiative and problem solve quickly and efficiently.
• IT literate (MS Office, Excel and Outlook).
• Positive & enthusiastic attitude with the ability to prioritise our customers needs and requirements at all times.
• Well organised with excellent time keeping.

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.

Any enquiries can also be directed to [e-mail] or by phone – 0208 057 4047

Seniority level

Associate

Employment type

Full-time

Job function

Administrative