Customer Service Advisor - Financial services

Cactus Search; Tees Valley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Cactus Search is seeking multiple Customer Service Advisors for a hybrid role based in Stockton with Hale commutable in advance of application. You will handle inbound and outbound calls, support customer enquiries, and progress into a potential Mortgage advisor position with paid qualifications in CEMAP.

Salary is £25k plus monthly bonus and excellent benefits. At least 6 months of office-based experience is required.

Qualifications

• Previous experience within a Customer Service position is essential.
• Knowledge of CRM systems.
• A self-motivated, passionate, and enthusiastic approach to work.
• Outstanding verbal communication skills.
• Professional and empathetic approach to resolving issues.
• Decent IT skills.
• Excellent time management.

Responsibilities

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems.
• Manage all direct customer Interactions.
• Handle and respond efficiently to all general and order specific direct customer enquiries.
• Support customers with order status updates and delivery tracking queries.
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management.
• Manage customer complaints and escalate to the right stakeholders to support resolutions.
• Provide feedback on the efficiency of the customer service process and areas of improvement.

Skills

Customer service

CRM systems

Verbal communication

Empathy

IT skills

Time management

Job description

This role is Hybrid based in the Stocktonoffice, please check that you can commute to Hale in advance of application.

Office hours - Monday to Friday

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer enquiries.

This role could progress into a Mortgage advisor position with paid qualifications in CEMAP.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Salary -£25k + Bonus paid monthly + excellent benefits

Must have at least 6 months Office based experience

Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer Interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escal● it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent I.T skills
• Excellent time management