Customer Service Assistant

IKEA Gruppe; Leeds; On-site; Confidential; Part time

Benefits offered by this job

15% IKEA discount

Free healthy meals

Life Assurance (4x pay)

Job summary

IKEA Leeds is hiring a Customer Service Assistant to join our friendly team. You’ll be the welcoming face and supportive voice, turning challenges into solutions in a people-first environment of a global brand focused on simplicity and sustainability.

You will assist at checkouts and returns, greet customers warmly, and resolve issues with calm, proactive help during shifts from 10:00 to 21:30, four days per week with some weekends; flexibility is welcome.

Qualifications

• You prefer to take initiative and manage several responsibilities while valuing teamwork.
• You have a customer-first mindset and make customers feel valued.
• You are computer literate and able to work with technology.
• You can maintain composure when dealing with a variety of customers and complex issues.

Responsibilities

• Work at checkouts and returns desk to support customers promptly.
• Greet and welcome customers with warmth to set a positive shopping experience.
• Use problem-solving skills to resolve complaints quickly and positively.
• Ensure accurate handling of all returned products and escalate issues when needed.

Skills

Customer service

Teamwork

Problem solving

Computer literacy

Job description

IKEA Leeds are looking to welcome a Customer Service Assistant to join our fantastic team.

As a Customer Service Assistant, you’ll be the friendly face and supportive voice that turns challenges into solutions and visitors into lifelong fans. If you thrive in an engaging, people‑first environment and appreciate the concept of working with a global brand that values simplicity, sustainability - you’re in the right place.

WHAT WE OFFER

• The Start Date of employment will be: 27th September
• Competitive hourly rate of £13.45 per hour.
• 16 & 18 hours working 4 days per week and 3 out of 4 weekends.
• Availability to work between 10.00am until 9.30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount & discount portal helping you save £100’s on high‑street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
• Free healthy meal option, salad bar, fruit, and hot/cold drinks

…as well as so much more!

WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at managing several responsibilities concurrently, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The ability to maintain composure and poise when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• Working on our checkouts and returns desk to support our customers in a timely manner.
• Greeting and welcoming customers with warmth to set the tone for a great day of shopping
• Use your knowledge and problem‑solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• Ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many