Customer Service Assistant

Ingka External; Batley; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

IKEA discount

Life Assurance

Pension contributions

Interest free loans

Paid days off

Job summary

IKEA Leeds is seeking a Customer Service Assistant to join our team and be the friendly face that turns challenges into solutions. You will support customers at the checkout and returns desk, greet visitors warmly, and use your problem‑solving skills to resolve issues, while handling returns accurately.

Acknowledge the importance of teamwork and customer care in a fast-paced retail setting. The role offers a starting date of 27 September, a competitive hourly rate, flexible hours, and benefits

Qualifications

• Customer-first mindset and able to manage multiple tasks.
• Able to work with technology and handle diverse customer needs.
• Comfortable resolving complaints and providing solutions.

Responsibilities

• Working at checkout and returns desk to assist customers.
• Greeting and welcoming customers to set a positive tone.
• Resolve customer complaints quickly and positively.
• Ensure accurate handling of returned products and flag issues.

Skills

Customer service

Teamwork

Computer literacy

Problem solving

Tools

POS system

Job description

• Job ID: 360011

  Date posted: 20/08/2026

  IKEA Leeds are looking to welcome a Customer Service Assistant to join our fantastic team. As a Customer Service Assistant, you'll be the friendly face and supportive voice that turns challenges into solutions and visitors into lifelong fans. If you thrive in an engaging, people-first environment and appreciate the concept of working with a global brand that values simplicity, sustainability - you're in the right place.

  WHAT WE OFFER

  • The Start Date of employment will be: 27th September
  • Competitive hourly rate of £13.45 per hour.
  • 16 & 18 hours working 4 days per week and 3 out of 4 weekends. Availability to work between 10.00am until 9.30pm.
  • We can discuss flexibility to match your life and our business needs during the interview.

  WORKING WITH US HAS ITS REWARDS

  • 15% IKEA discount & discount portal helping you save £100's on high-street retailers.
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
  • Given Day - Additional days' paid leave to take at any point during the year, when it's important for you
  • Free healthy meal option, salad bar, fruit, and hot/cold drinks ...as well as so much more!

  WHAT YOU'LL NEED TO HAVE

  • You prefer to take initiative, are adept at managing several responsibilities concurrently, and value teamwork while also being able to complete assignments without direct supervision.
  • You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
  • You are computer literate and able to work with technology.
  • The ability to maintain composure and poise when dealing with a variety of customers and complex complaints.

  WHAT YOU'LL BE DOING DAY TO DAY

  • Working on our checkouts and returns desk to support our customers in a timely manner.
  • Greeting and welcoming customers with warmth to set the tone for a great day of shopping
  • Use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
  • Ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.

  WE CARE FOR THE PEOPLE

  It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many

  RECRUITMENT PROCESS INFORMATION

  Let us know if you require any adjustments to be made during the interview process as soon as possible.

  We understand not everyone will be successful, but we promise to keep you informed either way.