Customer Service Assistant

Ikea; Leeds; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

IKEA discount

Life insurance

Additional paid leave

Free meals

Job summary

IKEA Leeds is seeking a Customer Service Assistant to be the friendly face at our checkout and returns desk, helping customers with warmth and efficiency.

You’ll greet shoppers, resolve issues, process returns accurately, and support colleagues in a fast-paced store. The role involves 16 or 18 hours over four days, including weekends, with shifts from 10:00 to 21:30. Start date is 27 September; pay is £13.45 per hour with benefits.

Qualifications

• Customer-first mindset and ability to resolve complaints.
• Strong multitasking and teamwork abilities.
• Computer literacy and comfort with technology.

Responsibilities

• Work on checkouts and returns desk to support customers.
• Greet and welcome customers with warmth.
• Resolve customer complaints with positive and quick solutions.
• Ensure accurate handling of returned products and escalate issues as needed.

Skills

Customer service

Communication

Computer literacy

Tools

POS system

Job description

• Working on our checkouts and returns desk to support our customers in a timely manner.


• Greeting and welcoming customers with warmth to set the tone for a great day of shopping


• Use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.


• Ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.

WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many

We understand not everyone will be successful, but we promise to keep you informed either way.

Why you will love us From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, \"to create a better everyday life for the many people\" inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values


• Being your unique self, while respecting and including others


• A passion for home furnishing


• Performing & delivering while learning & developing


• Having fun!

As a Customer Service Assistant, you'll be the friendly face and supportive voice that turns challenges into solutions and visitors into lifelong fans. If you thrive in an engaging, people-first environment and appreciate the concept of working with a global brand that values simplicity, sustainability - you're in the right place., You prefer to take initiative, are adept at managing several responsibilities concurrently, and value teamwork while also being able to complete assignments without direct supervision.

You have a customer first mindset, where you make the customer feel valued and supported in everything you do.

You are computer literate and able to work with technology.

The ability to maintain composure and poise when dealing with a variety of customers and complex complaints.

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

The Start Date of employment will be: 27th September

Competitive hourly rate of £13.45 per hour.

16 & 18 hours working 4 days per week and 3 out of 4 weekends.

Availability to work between 10.00am until 9.30pm.

We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

Benefits

• 15% IKEA discount & discount portal helping you save £100's on high-street retailers.


• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.


• Given Day - Additional days' paid leave to take at any point during the year, when it's important for you


• Free healthy meal option, salad bar, fruit, and hot/cold drinks