Customer Relations Assistant

IKEA Gruppe; Nottingham; On-site; Confidential; Part time

Benefits offered by this job

15% IKEA discount

Life Assurance of 4x pay

Enhanced pension contributions

Interest free loans

Given Day - additional paid leave

Free healthy meals and drinks

Job summary

IKEA Nottingham is hiring Customer Relations Co-Workers to greet customers, resolve queries, and provide solutions across returns, product assembly, and spare parts. Flexibility across 9am–9:30pm shifts with weekend hours is available, starting 13th September at £13.45 per hour.

Join a team that values initiative, customer care, and teamwork. Enjoy a 15% discount, life assurance, enhanced pension contributions, and paid leave options as part of our rewards.

Qualifications

• Customer-first mindset and ability to support customers with empathy.
• Capable of juggling multiple tasks and following through independently.
• Willingness to work with technology and checkout systems.
• Strong listening and problem-solving skills when handling complex queries.

Responsibilities

• Assist customers at checkouts and returns desk and greet at entrance.
• Resolve customer queries and complaints in a timely, positive manner.
• Ensure accurate handling of returned products and escalate issues when needed.
• Support customers with product assembly and ordering spare parts when required.

Skills

Customer service

Teamwork

Problem solving

Communication

Computer literacy

Job description

IKEA Nottingham are excited to welcome new Customer Relations Co-Workers to our fantastic team!

Every customer has a story, and every interaction is an opportunity to make a difference. Join IKEA Customer Relations, where you'll be the friendly face that welcomes customers, resolves queries with confidence, and delivers solutions that leave a lasting positive impression. From supporting returns to helping customers with product assembly and spare parts, no two days are the same.

WHAT WE OFFER

• The Start Date of employment will be: 13th September
• Competitive hourly rate of £13.45 per hour.
• 8 hours weekend only.
• 12 & 16 hours weekly, working up to 3 days out of 7 and 3 out of 4 weekends.
• Working hours are between 9am to 9:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100's on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days' paid leave to take at any point during the year, when it's important for you
• Free healthy meal option, salad bar, fruit, and hot/cold drinks

...as well so much more!

WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and willing to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Shortlisted candidates will be invited by email to attend a face-to-face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email me at [e-mail] and I will be happy to help!