Customer Service Assistant

Vita Group; Leeds; On-site; Part time

Job summary

A leading company in student accommodation is seeking a Customer Service Assistant in Leeds to provide a luxury experience for residents. The role involves welcoming guests, maintaining facilities, and ensuring a seamless service. Ideal candidates will have strong customer service skills, adaptability, and a proactive approach to problem-solving. Join a dynamic team that values diversity and offers various benefits, including paid holidays and career development opportunities.

Benefits

Paid holidays (28 days including bank holidays, pro-rata)

Birthday off

Perkbox lifestyle perks

Royal London Pension contributions

Annual parties & events

Recognition schemes

Career development programs

24/7 Employee Assistance support

Qualifications

• Experienced customer service professional delivering premium experiences.
• Technologically savvy to support operations with various systems.

Responsibilities

• Provide exceptional service to students by anticipating their needs.
• Greet and welcome students and guests with a friendly attitude.
• Maintain cleanliness and safety of communal areas.

Skills

Customer Service

Communication

Organizational Skills

Multilingual Skills

Adaptability

Job description

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Location

Leeds

Hourly Rate

£13

Working Hours

Monday - Sunday. Day & Night Shift Requirements. 9 hours per week.

Job Description

Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.

Responsibilities

• Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to customers.
• Demonstrate a hands-on, proactive approach to maintaining cleanliness and safety of communal areas.
• Technologically savvy to support operations with various systems and software.

Personal Characteristics

• Ability to work in a multicultural environment, delivering a diverse and equal approach to colleagues and residents.
• Excellent communication skills; multilingual skills are a plus.
• Strong organizational and leadership qualities; ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience and ability to navigate unexpected situations.
• Physical ability to carry out tasks involving extended standing and repetitive movements, with reasonable adjustments where needed.
• Flexibility to work hours as required to ensure continuous service, including nights, weekends, and holidays.

Benefits

• Paid holidays (28 days including bank holidays, pro-rata).
• Birthday off to celebrate.
• Perkbox lifestyle perks.
• Royal London Pension contributions.
• Annual parties & events.
• Recognition schemes.
• Career development programs.
• 24/7 Employee Assistance support.

Additional Information

All offers are subject to pre-employment checks, including DBS. We are unable to offer sponsorship for Right to Work in the UK.