Customer Service Assistant

Leeds Building Society; Leeds, Wetherby; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading society in Wetherby as a customer service representative, where you'll assist clients with savings accounts and provide exceptional service. Enjoy a supportive environment focused on your development and a range of attractive benefits.

Benefits

Annual colleague bonus up to 12%

Matched pension contributions up to 10%

26 days holiday plus bank holidays

Electric vehicle scheme

Cycle to Work scheme

2 days' volunteering per year

Qualifications

• Experience working with customers delivering exceptional service.
• Strong numeracy for accurate cash transactions.

Responsibilities

• Assist customers with branch-based products and services.
• Complete daily admin tasks and ensure customer records are accurate.

Skills

Customer Service

Attention to Detail

Resilience

Education

GCSE including Maths and English

Tools

Microsoft Office

Job description

How You'll Help Us Live Our Purpose

We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do and one we're proud of. And you can play your part too – join our dedicated team in the Wetherby branch and we'll support you to give our members the great service we pride ourselves on, whatever they're saving for.

How You'll Make a Difference

You'll be a friendly face at our Wetherby branch when our customers come into branch, assisting with all branch-based products and services. You will open savings accounts for those looking to invest for a fixed term or save for an important event. You'll make follow-up calls and take incoming calls to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post, and ensuring that customer records are accurate and up to date.

What you'll bring to the role:

• Experience of working with customers delivering exceptional service
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
• Resilient and able to handle challenging customer situations
• A passion and drive to achieve good customer outcomes
• Previous experience working with Microsoft Office or in-house computer packages
• Ideally educated to GCSE level including Maths and English or equivalent

And in return, you'll get the best from us:

• An annual colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
• Colleague Mortgage and Saver products
• Electric vehicle scheme / Cycle to Work scheme
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop, and shape a meaningful career.

Why choose Leeds Building Society?

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises our progress in embedding our purpose with colleagues and taking actions to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter to discuss your skills and experience. We're committed to supporting you to be at your best. While we aim to make all branches accessible, some locations may have building constraints. If you have specific access requirements, please reach out to us at [e-mail] so we can discuss how to support your application and make reasonable adjustments.