Customer Service Assistant 27.5 Hours

Leeds Building Society; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading building society at the Moortown branch, where you'll assist customers with savings accounts and provide exceptional service. This entry-level role offers a supportive environment and opportunities for career development, alongside a range of benefits including a bonus and matched pension contributions.

Benefits

Annual colleague bonus up to 12%

Matched pension contributions up to 10%

26 days holiday plus bank holidays

Holiday purchase scheme

Electric vehicle scheme

Cycle to Work scheme

Two days' volunteering leave per year

Qualifications

• Experience in customer service delivering exceptional service.
• Strong attention to detail and good numeracy skills.
• Ideally educated to GCSE level including Maths and English.

Responsibilities

• Assist customers with branch-based products and services.
• Open savings accounts and handle customer inquiries.
• Complete daily administrative tasks and maintain records.

Skills

Customer Service

Attention to Detail

Numeracy Skills

Resilience

Microsoft Office

Education

GCSE Level including Maths and English

Job description

How You'll Help Us Live Our Purpose

We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a significant role in helping us make home ownership accessible to more people, generation after generation.

It's a purpose that drives everything we do and one we're proud of. Join our dedicated team at the Moortown branch and support us in providing the excellent service our members deserve, whatever their savings goals.

How You'll Make a Difference

• Be a friendly face at Moortown branch, assisting customers with all branch-based products and services.
• Open savings accounts for customers investing for a fixed term or saving for important events.
• Make follow-up calls and handle incoming customer inquiries about products and services.
• Complete daily administrative tasks such as booking appointments, scanning, letter writing, processing incoming post, and maintaining accurate customer records.

What You'll Bring to the Role:

• Experience in customer service, delivering exceptional service.
• Strong attention to detail and good numeracy skills for accurate cash transactions.
• Resilience and ability to handle challenging customer situations.
• A passion and drive to achieve positive customer outcomes.
• Proficiency with Microsoft Office or similar in-house computer packages.
• Ideally educated to GCSE level including Maths and English or equivalent.

And In Return, You'll Receive:

• An annual colleague bonus of up to 12%.
• Matched pension contributions of up to 10%.
• 26 days holiday plus bank holidays and a holiday purchase scheme of up to 5 days annually.
• Access to Colleague Mortgage and Saver products.
• Electric vehicle scheme and Cycle to Work scheme.
• Two days' volunteering leave per year.

We provide a supportive environment to learn, develop, and build a meaningful career.

Why Choose Leeds Building Society?

Our business revolves around our people. We are proud of our Inclusive Employers Gold accreditation in 2023 and are committed to equal opportunities for all, regardless of race, color, religion, sex, age, disability, or gender identity.

Join a purpose-driven culture that earned us the Leading with Purpose award at the 2023 Business Culture Awards, recognizing our efforts to embed our purpose and expand home ownership opportunities.

Why Wait? Apply Now

We'd love to hear from you. Apply soon—our advert may close early. If you're unsure about your fit for the role, contact us at [e-mail]. We support accessibility and are happy to discuss any specific needs to assist your application.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other