Customer Service Assistant

Warwick; Coventry; Hybrid; GBP 33,000 - 34,000; Part time

Benefits offered by this job

Pension scheme

Holiday allowance

Learning and development opportunities

Onsite childcare facilities

Flexible working

Job summary

Warwick Accommodation requires a Customer Service Assistant to support the Customer Services team and provide administrative support to the Customer Services Manager. Hours are 18 per week, working 5 days over 7, with some Open Days during the year. Flexibility for extra hours during busy periods is desirable.

Join a department that values excellent service and offers comprehensive benefits, including pension, holiday allowance, development opportunities, and onsite childcare where available.

Qualifications

• Good organisational and administration skills.

Responsibilities

• Support the Customer Services team and provide administrative support to the Customer Services Manager.

Skills

Organisational skills

Administration skills

Job description

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Department: Warwick Accommodation - Office

Contract Type:Indefinite

Hours: Part-time, 18 hours per week (0.49 FTE)

Full time Salary Range: £26,093 - £26,707 per annum

About the Role

Warwick Accommodation requires a Customer Service Assistant to support the Customer Services team and provide administrative support to the Customer Services Manager.

Hours will be 18 hours per week (working 5 days over 7 on approximately 6 occasions per year to support the University Open Days). The flexibility to work extra hours if required would be desirable during very busy periods.

For details on the experience and skills required, please refer to the job description (link here) .

About You

This is an excellent opportunity for someone with good organisational and administration skills who would like to work closely with our Student Customers.

Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history.

Your cover letter should detail your motivation for applying for the role as well as detailing how you meet the essential and desirable criteria.

The interviews will be held onTBC.

We will provide you with a great range of benefits, which include an attractive pension scheme, a generous holiday allowance plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.

We recognise the importance of a healthy work/life balance and offer you access to flexible working.

If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process.

Warwick is committedto building an organisation ofmutual respectanddignity, promoting awelcoming, diverse, and inclusive workingand learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to berecognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick.

The University currently holds aRace Equality Charter Bronze Award,Athena Swan Sliver Awardand aDisability Smart Bronze Award.Further information on all of the University's Awards and Accreditations can be found here . The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance .

Right to Work in the UK

We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.