Operations Coordinator

Warwick; Coventry; Hybrid; GBP 27,000 - 30,000; Part time

Benefits offered by this job

Pension scheme

Holiday entitlement

Learning & development opportunities

Onsite childcare facilities

Parental leave policy

Job summary

Warwick Business School is seeking an Operations Coordinator for the Masters Programmes team. The role supports postgraduate students, alumni and staff, handling enquiries, admin for modules, and coordination of routine operational activities.

The post offers 20 hours per week with hybrid working and a requirement to work in the office at least three days per week. Close collaboration with multiple stakeholders is essential.

Qualifications

• Experience delivering excellent customer service and supporting colleagues.
• Well-developed administration skills with high IT literacy.
• Ability to work accurately with attention to detail.

Responsibilities

• Act as first point of contact for student and stakeholder enquiries.
• Manage shared email inboxes and route queries to the right teams.
• Provide admin support for taught modules, including assessment processes and marks release.
• Support Masters Professional Services with staff recruitment and routine activities.

Skills

Customer service

Administration

IT literacy

Communication

Job description

Select how often (in days) to receive an alert:

Department: Warwick Business School - Masters Group

Fixed Term End Date:22/06/2027

Hours: Part-time, 20 hours per week (0.55 FTE)

Closing Date: Tuesday 6 October 2026, 11:59 pm

Full time Salary Range: £26,707.00- £30,378.00 per annum, pro rata

About the Role

Working Arrangements

• This is a part-time position of 20 hours per week. Our preferred arrangement is for the postholder to work across five days per week, from 10:00am to 2:00pm. However, we would be open to discussing alternative working patterns and would consider alternative arrangements for the successful candidate, subject to business requirements.
• This post is eligible for hybrid working, with the expectation that the postholder would work in the office at least 3 days per week.
• Some flexibility in working hours may be required on rare occasions (with advance notice).

Are you a highly organised administrator with excellent customer service skills and a passion for supporting people? Warwick Business School is seeking an enthusiastic and proactive Operations Coordinator to join our Masters Programmes team to provide effective, consistent, and high-quality support to postgraduate students and alumni, staff, faculty, and other stakeholders

In this varied role, you will act as a key point of contact for student and stakeholder enquiries. You will manage shared email inboxes, responding to queries directly or re-directing them to the appropriate teams.

You will also provide administrative support for a small number of taught modules, including managing assessment processes, processing submissions, liaising with markers, and ensuring the accurate and timely release of marks and feedback.

In addition, you will provide administrative support to the Masters Professional Services team (approximately 55 staff), contributing to the effective delivery of core operational activities across the postgraduate portfolio. This will include supporting administrative processes, staff recruitment, and coordinating routine activities to help the smooth running of the team.

This is a varied and rewarding role that requires excellent communication skills, strong attention to detail, and the ability to work both independently and collaboratively.

You will be comfortable managing competing priorities in a busy environment and building effective working relationships with colleagues and stakeholders at all levels.

For details on the experience and skills required, please refer to the job description (link here) .

About You

You will have experience of delivering excellent customer service through effective team working, preferably in a HE environment. Evidence of well-developed administration skills and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and attention to detail.

You will be at ease working in a changing environment, being able to demonstrate flexibility to be involved in a number of operational support activities at a time.

About the Department

Warwick Business School (WBS) is a place where big ideas meet real impact. We’re part of a world-class university, but we’re more than just our reputation. For nearly 60 years, we’ve been helping people turn ambition into action, equipping them to make a real difference in the world.

We were the first UK business school to achieve triple accreditation (EQUIS, AMBA, AACSB), and our programmes consistently rank among the best - view all of our rankings here .

But what really sets us apart is how it feels to be here. We’re down to earth, collaborative, and proud to create a place where staff, students and alumni feel at home. We want your time here to be as inspiring as it is rewarding, with the support, trust, and opportunities you need to grow both professionally and personally.

Our Vision

The world needs smart ideas, and the leaders who can bring them to life. Those ideas only matter if they can be put into practice. Our vision is simple: to shape the people and ideas that will define what comes next and ensure they have everything they need to make it happen.

Everything we do is underpinned by ourCORE values and fuelled by a Change Maker mindset. We look for this shared commitment in everyone who joins our community. We nurture that mindset every day by creating a workplace where curiosity is encouraged, ideas are shared openly, and everyone has the chance to turn bold thinking into meaningful action.

Change Makers

• See the bigger picture. They think beyond themselves, seek out different perspectives, and consider the ripple effect of their actions.
• Challenge the norm. They question the status quo and look for better ways to make a difference.
• Have the drive to deliver. They don’t just imagine change; they put in the work to make it happen.

Our CORE Values

• Curiosity. We challenge, explore, and create to build a better future.
• Openness. We welcome ideas, feedback, and change to keep moving forward.
• Restlessness. We’re never content to stand still; we keep striving for more.
• Excellence. We hold ourselves to the highest standards in everything we do.

The interviews will be held on a date to be confirmed.

We will provide you with a great range of benefits, which include an attractive pension scheme, a generous holiday allowance plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.

Warwick is committedto building an organisation ofmutual respectanddignity, promoting awelcoming, diverse, and inclusive workingand learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to berecognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.

We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here .

The University currently holds aRace Equality Charter Bronze Award,Athena Swan Sliver Awardand aDisability Smart Bronze Award.Further information on all of the University's Awards and Accreditations can be found here . The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance .

Right to Work in the UK

We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.