Customer Service Assistant

Wickes; Chorley; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus

Pension contribution

Annual leave

Staff discount

Training & development

Job summary

Wickes in Chorley is seeking a customer-focused Retail Assistant for a permanent, part-time role. You’ll work 12 hours per week, with two 6-hour shifts on either Friday and Saturday or Sunday and Monday, delivering a friendly in-store experience to every visitor.

You’ll receive training and development opportunities, a comprehensive benefits package including a gain-share bonus, competitive pension contributions, generous annual leave, and a staff discount, all aimed at rewarding your efforts in

Qualifications

• Must be at least 18 years old.
• Experience in a similar role is preferred.
• Strong levels of customer service and engagement.

Responsibilities

• Deal with and assist customers daily to ensure a positive experience.
• Keep shelves stocked and products in the right place, with tidy displays.
• Support deliveries, process payments, and help at the till with a smile.
• Assist teammates to maintain a welcoming, efficient store environment.

Skills

Customer service

Retail

Communication

Teamwork

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 12

Posted: 12-Aug-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

We are offering a 12-hour contract. You will be required to work either Friday and Saturday or Sunday and Monday. Each shift will be for 6 hours per day.

Please note: you must be at least 18 years old to apply for this role

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.