Customer Service Assistant

Wickes; Chester; On-site; Full time

Job summary

A leading company in the retail sector is seeking dedicated individuals to enhance customer experience in their stores. The role involves assisting customers, ensuring a smooth shopping process, and contributing to a welcoming environment. With a focus on development, employees will receive training and support, along with a comprehensive benefits package. If you are passionate about customer service and looking for growth opportunities, this could be the perfect role for you.

Benefits

Up to £300 per month gain share bonus

Up to 10% employer pension contribution

Up to 35 days of annual leave including 8 days of bank holidays

20% colleague discount

Save-as-you-earn scheme

Cashback health scheme

Cycle to work

Life assurance

Financial Education & loans

Qualifications

• Experience in a similar role preferred.

Responsibilities

• Assist customers and provide high-level customer service.
• Ensure a friendly and helpful shopping experience.

Skills

Customer Service

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time, and payment met with a smile. While you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop, and invest in you. You’ll receive all the training, support, and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up-to-date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.21 per hour, 18-20 yrs £11.51 per hour, and under 18 yrs £8.47 per hour.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement here or let us know when you apply, and we can talk this through as part of your application process.

Apply now!

* Salary dependent on age.

Vacancy Reference #99371

"Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage, you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required — general enquiries or direct CV applications cannot be accepted via this form."