Customer Service Assistant

Stena Line; Liverpool; On-site; Part time

Job summary

Join a leading sustainable shipping company as a Port Operations team member in Birkenhead. This flexible, seasonal role requires a customer-focused individual to assist during peak times, ensuring smooth operations and high service standards. Ideal for those looking to contribute during busy periods.

Qualifications

• Minimum of 2 years’ customer service experience, preferably in travel or transport.

Responsibilities

• Deliver excellent customer service for passenger and freight check-in at the port.
• Perform accurate and efficient check-in procedures using in-house systems.

Skills

Customer Service

Communication

Tools

Microsoft Office

Job description

Location:

Birkenhead

Contract:

Variable hours (Seasonal)

Hourly pay:

£12.50

We are seeking a dedicated and flexible individual to join our team in Birkenhead within the Port Operations department on an ad-hoc basis to assist with managing high passenger volumes during our peak season.

The successful candidate will provide support during busy periods, ensuring smooth operations and excellent service. This temporary role offers a flexible schedule, ideal for those looking to contribute during a high-demand period.

Do you care deeply about customer support?

The Port Operations Team is composed of customer-focused individuals working across all aspects of customer service. We are looking for someone to join us in Birkenhead.

Your main task will be to assist with the efficient transportation of passengers and vehicles to and from vessels, ensuring a pleasurable experience by providing high standards of customer service.

Key responsibilities:

1. Deliver excellent customer service for passenger and freight check-in at the port.
2. Communicate accurately and promptly, liaising effectively with other departments and ports.
3. Perform accurate and efficient check-in procedures using in-house Freight & Travel reservation systems.
4. Record and securely handle all cash transactions following the Company Cash Handling Policy.

What you will experience:

At Stena Line, we believe everything is connected. We enable businesses and societies to grow by bringing people and goods together. We are on an exciting journey driven by technology and digital innovation, aiming to create meaningful outcomes for our customers.

Who you are:

At Stena Line, personality matters as much as skills. We seek someone approachable, warm, friendly, with an open and positive attitude. You should be supportive and helpful to customers and colleagues, and adaptable to any situation.

Qualifications:

• Minimum of 2 years’ customer service experience, preferably in travel or transport.
• Proficient in Microsoft Office and quick to learn new systems.
• Strong verbal and written communication skills.

Interested?

To apply, please register your profile and submit your application in English by 29th May 2025. Due to GDPR, we do not accept applications via email or postal mail.

For questions about the recruitment process, contact Phil Howarth, Talent Acquisition Coordinator, at [email address].

Please note, we do not accept applications from recruitment agencies.

About Stena Line:

As Europe's leading sustainable shipping company, Stena Line operates one of the most extensive route networks for passengers and freight. With over 4,300 employees across Scandinavia, the UK, and the Baltics, we are committed to a sustainable, inclusive, and innovative working environment. We welcome all applicants and are dedicated to equality, diversity, and inclusion.