Customer Service Assistant - Night Shift

Vita Student; Liverpool; On-site; Part time

Job summary

A leading company in Liverpool is seeking a Night-Time Customer Service Assistant to provide exceptional service and maintain high standards in their luxury living accommodations. This part-time role involves working night shifts, ensuring residents receive personalized assistance and support. Ideal candidates will possess excellent communication skills, a hands-on approach to cleanliness, and the ability to adapt in a fast-paced environment. Join a vibrant team dedicated to enhancing the student living experience.

Benefits

Paid holidays (28 days including bank holidays, pro-rata)

Birthday leave

Perkbox benefits for discounts and experiences

Royal London pension scheme

Annual parties and recognition awards

Career development programs

Confidential employee assistance services

Qualifications

• Experience in delivering premium customer service.
• Organized, calm under pressure, adaptable, positive, and resilient.

Responsibilities

• Provide exceptional, personalized service to residents.
• Maintain cleanliness and upkeep of communal areas during the night shift.
• Handle inquiries and resolve issues promptly.

Skills

Customer Service

Communication

Technologically Savvy

Job description

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Night-Time Customer Service Assistant - Liverpool

Hourly Rate: £13

Working Hours: 9/10pm – 6/7am, 9 hours per week

Vita Student offers stylish, luxury apartments with a variety of studios to suit residents' needs, providing privacy or shared living, surrounded by amenities and vibrant city life. We seek a Night-time Customer Service Assistant to deliver a luxury, home-from-home experience and maintain our site and facilities at the highest standards.

Responsibilities

• Provide exceptional, personalized service to residents, anticipating their needs and offering local information.
• Greet and welcome students and guests warmly at front of house/reception.
• Maintain cleanliness and upkeep of communal areas during the night shift.
• Handle inquiries and resolve issues promptly.
• Conduct regular building surveys (block walks every 4-6 hours).
• Replenish refreshments and manage parcel storage for residents.
• Act as the primary contact for incidents or emergencies onsite.
• Manage waste areas following health & safety standards.

Candidate Profile

• Experience in delivering premium customer service.
• Hands-on approach to cleanliness and safety in communal areas.
• Technologically savvy with familiarity in using various systems and software.
• Excellent communication skills; multilingual abilities are a plus.
• Organized, calm under pressure, adaptable, positive, and resilient.
• Able to stand for extended periods and perform repetitive tasks; flexibility is essential due to 24/7 operations.

Benefits

• Paid holidays (28 days including bank holidays, pro-rata).
• Birthday leave.
• Perkbox benefits for discounts and experiences.
• Royal London pension scheme.
• Annual parties and recognition awards.
• Career development programs.
• Confidential employee assistance services.

Note: All employment offers are subject to DBS checks. We cannot sponsor visas or provide right-to-work sponsorship.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other