Continuous Improvement Consultant

Intact Insurance (previously RSA); Glasgow; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Pension up to 11%

Hybrid working

Leave + holidays

Health & wellbeing

Career development

Inclusive culture

Share options

Job summary

Intact Insurance is seeking a Continuous Improvement Manager within Operational Excellence. You will lead continuous improvement across assigned business areas, driving service, productivity and efficiency through process design and change delivery.

The role collaborates with leaders to embed improvements, coach teams in CI practices, and ensure sustainability. We offer hybrid working, flexible hours, and a supportive culture.

Qualifications

• Solid experience in continuous improvement, Lean or process optimisation.
• Lean Six Sigma qualification or certification.
• Proven ability to deliver measurable improvements in operational performance.
• Effective stakeholder management and ability to drive change through influence.

Responsibilities

• Owns delivery of continuous improvement outcomes, including service performance, productivity and efficiency gains.
• Identifies, prioritises and delivers improvements, ensuring measurable impact against performance metrics.
• Leads process redesign and optimisation, embedding changes into day-to-day operations.
• Drives resolution of performance issues, working with leaders to improve service delivery.
• Partners with operational teams to ensure improvements are sustained and embedded.
• Coaches stakeholders and teams to adopt CI practices and continuously improve performance.

Skills

Continuous improvement

Lean Six Sigma

Stakeholder management

Analytics

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.

Shape the future

We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference.

Grow with us

We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

This role is within Operational Excellence and reports to the Continuous Improvement Manager. Responsible for leading continuous improvement within assigned business areas, driving measurable service, efficiency and productivity outcomes through process optimisation and change delivery.

The role provides support to the function by executing assigned activities accurately, applying growing professional knowledge, collaborating with others, and escalating non-standard issues where appropriate.

You'll make an impact by:

• Owns delivery of continuous improvement outcomes, including service performance, productivity and efficiency gains.
• Identifies, prioritises and delivers improvements, ensuring measurable impact against performance Metrics.
• Leads process redesign and optimisation, embedding changes into day-to-day operations.
• Drives resolution of performance issues, working with leaders to improve service delivery.
• Partners with operational teams to ensure improvements are sustained and embedded.
• Coaches stakeholders and teams to adopt CI practices and continuously improve performance.

Your skills and experience:

• Solid experience in continuous improvement, Lean or process optimisation. Lean Six Sigma qualified.
• Proven ability to deliver measurable improvements in operational performance.
• Considerable problem-solving and analytical capability.
• Effective stakeholder management and ability to drive change through influence.

Why You'll Love It Here:

Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI Commitment:

We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.