Customer Service Assistant

Mole Valley Farmers; Buckingham; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension matching

Staff discount up to 25%

Free parking on site

33 days annual leave (pro-rated)

Training and development opportunities

Career progression

Life Assurance

Employee Assistance Programme

Colleague benefits

Enhanced Family Leave

Job summary

Mole Valley Farmers is seeking a friendly Customer Service Assistant to join on Saturdays in Buckingham. You will help maximise store performance, assist with stock presentation, and provide knowledgeable advice to customers in a fast-paced retail environment.

The role focuses on delivering outstanding service, supporting promotions, and ensuring routines like stock checks and cash handling are followed. Training will be provided, with emphasis on customer-first values and GDPR compliance.

Qualifications

• No previous experience required; full training provided.
• Strong retail disciplines and a passion for customer service.
• Good IT skills and ability to manage systems accurately.
• Awareness of Health & Safety and GDPR compliance.

Responsibilities

• Delivering excellent customer service that is friendly, respectful, and solution-focused.
• Supporting the store team in maximising sales opportunities through product knowledge.
• Taking ownership of a designated department and driving sales through merchandising and promotions.
• Reviewing stock levels and adjusting seasonally to meet customer needs.
• Processing goods inwards and maintaining stock file accuracy.
• Ensuring visual merchandising standards are met and the store is well-presented.
• Becoming proficient in cash handling and following company procedures.
• Working in line with health & safety guidelines and GDPR compliance.

Skills

Customer service

Retail knowledge

Communication skills

IT skills

Education

No formal education required

Tools

POS system

Stock management software

Job description

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team on Saturdays. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

Application Deadline

29 August 2026

Department

Retail

Location

Buckingham

Compensation

£10.85 - £12.71 / hour

Contract

Permanent

Hours

Part-time

Hours of Work

8 Hours per week, working Saturday

Role Summary

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Key Responsibilities

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

About You

• No previous experience required, full training will be provided
• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies