Customer Service Assistant

Wickes; Royal Tunbridge Wells; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Colleague discount 20%

Gain share bonus up to £300/month

Employer pension contribution up to 10

35 days annual leave (incl. bank hols)

Job summary

Wickes in Royal Tunbridge Wells is recruiting for a part-time store position focused on delivering excellent customer service. You’ll be on a Sunday shift from 8am to 4:30pm, ensuring customers receive help, products are in the right place, and deliveries are on time.

Training and development opportunities are highlighted by the employer. We offer a benefits package including a tiered pay rate by age (£12.71 per hour for 21+, £12.00 for 18–20, £8.82 for under 18), up to £300 monthly gain share,

Qualifications

• Customer service experience preferred.
• Ability to engage with customers in-store.
• Reliable and punctual with a positive attitude.

Responsibilities

• Assist customers and deliver a high standard of service on every visit.
• Support store operations during Sunday shifts (8:00–16:30) and maintain store presentation.

Job description

Position Type: Permanent, Contract Type: Part Time

Hours of work: 8

Posted: 18-Aug-2026

Descriptions & Requirements

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shift...

Sunday only - 8am - 4:30pm

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .