Customer Service Assistant

Stena Line Limited; Birkenhead; On-site; Part time

Job summary

Join a leading company in sustainable shipping as a Port Operations team member in Birkenhead. This temporary role involves delivering high-quality customer service during peak times, ensuring smooth operations for passengers and vehicles. Ideal for those seeking flexible work in a dynamic environment.

Qualifications

• Minimum of 2 years’ customer service experience, ideally in travel/transport.
• Strong verbal and written communication skills.

Responsibilities

• Deliver excellent customer service for passenger and freight check-in.
• Accurate communications with departments and ports.
• Efficient check-in procedures using reservation systems.

Skills

Customer Service

Communication

Tools

Microsoft Office

Job description

Location:

Birkenhead

Contract:

Variable hours (Seasonal)

Hourly pay -

£12.50

We are seeking a dedicated and flexible individual to join our team based in Birkenhead within our Port Operations department on an ad-hoc basis to assist with managing high passenger volumes during our peak season.

The successful candidate will be expected to provide support during busy periods, ensuring smooth operations and excellent service. This is a temporary role that offers the opportunity to work on a flexible schedule, making it ideal for those looking to contribute during a fast-paced, high-demand time.

Do you care deeply, genuinely and passionately about customer support?

The Port Operations Team is made up of customer-focused individuals working with all aspects of customer service. We are currently looking for someone to join us in Birkenhead.

Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.

Some of your key responsibilities:

1. Delivering excellent customer service to facilitate our passenger and freight check-in function at Port.
2. Accurate and timely communications both internally and externally. Liaise effectively with other departments and ports.
3. Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems.
4. Record and account securely for all cash received in accordance with the Company Cash Handling Policy.

What you will experience

At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.

Who you are

At Stena Line, your personality matters as much as how good you are at what you do. We are looking for someone approachable, warm, and friendly, with an open and positive attitude. You will be supportive and helpful when working with customers as well as your team and prepared for any situation.

Qualifications:

• Minimum of 2 years’ customer service experience, ideally within the travel/transport industry.
• Proficient in using Microsoft Office packages and the ability to learn new systems.
• Strong verbal and written communication skills.

Interested?

To apply, please register your profile and submit your application in English as soon as possible, no later than 29th May 2025. Please note that due to GDPR, we do not accept applications via e-mail or postal service.

If you have any questions regarding the recruitment process, you are welcome to contact Phil Howarth, Talent Acquisition Coordinator, at [e-mail].

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

About Stena Line

As the leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4,300 employees across Scandinavia, the UK, and the Baltics, contributing to our company’s growth. We are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. The journey starts with us.

We are committed to maintaining and developing a sustainable working environment, free from harassment, and providing equal opportunities to everyone. We embrace equality, diversity, and inclusion – and welcome all applicants.

Employment: Variable

Last day of application: May 29, 2025

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Our sustainability strategy

Our commitment to sustainability is centered around five focus areas linked to the UN Global Goals, which are directly related to our business.

Here at Stena Line, we are all part of the same crew. We might not work on the same ship or even at sea, but we are all family.

Did you know that only 2% of all people working within shipping are women? Studies show that gender-equal companies make more money, retain talent better, and demonstrate more innovation and creativity.