Customer Service Assistant - Night Shift

Vita Group; Liverpool; On-site; GBP 1,000; Part time

Job summary

A leading company in Liverpool is seeking a Night-Time Customer Service Assistant to provide exceptional service to residents. The role involves maintaining cleanliness, addressing inquiries, and ensuring safety during night shifts. Ideal candidates will be organized, adaptable, and proactive in delivering premium customer service. Join a supportive team with opportunities for career development and enjoy various benefits including paid holidays and pension contributions.

Benefits

Paid holidays

Birthday leave

Access to Perkbox perks and discounts

Royal London pension contributions

Regular social events

Career development opportunities

Confidential employee assistance services

Qualifications

• Experience in delivering premium customer service.
• Technologically savvy with various systems.

Responsibilities

• Provide exceptional service to residents and handle inquiries.
• Maintain cleanliness and manage waste during night shifts.
• Be the primary contact for incidents or emergencies onsite.

Skills

Customer Service

Communication

Organizational Skills

Adaptability

Job description

Join to apply for the Customer Service Assistant - Night Shift role at Vita Group

Night-Time Customer Service Assistant - Liverpool

Hourly Rate: £13

Working Hours: 9/10pm – 6/7am, 9 hours per week

Vita Student offers luxury apartment accommodations with a variety of studios designed to suit student lifestyles, providing privacy or shared living options. We aim to deliver a home-from-home experience, maintaining high standards in our facilities.

Responsibilities

• Provide exceptional, personalized service to residents, including offering local information and handling inquiries.
• Greet and welcome students and guests warmly at front desk.
• Maintain cleanliness and upkeep of communal areas during night shifts.
• Ensure respectful use of facilities by residents and guests.
• Address issues proactively and conduct regular building surveys.
• Replenish refreshments and manage parcel deliveries efficiently.
• Be the primary contact for incidents or emergencies onsite.
• Manage waste and health & safety standards.

Professional Experience & Personal Characteristics

• Experience in delivering premium customer service; proactive in cleanliness and safety.
• Technologically savvy with experience in using various systems.
• Excellent communication skills, with multilingual abilities appreciated.
• Organized, calm under pressure, adaptable, positive, and resilient.
• Flexible availability to cover 24/7 operations, including holidays and special occasions.

Benefits

• Paid holidays (pro-rata), including bank holidays.
• Birthday leave.
• Access to Perkbox perks and discounts.
• Royal London pension contributions.
• Regular social events and recognition schemes.
• Career development opportunities with structured training programs.
• Confidential employee assistance services.

Additional Information

All employment is subject to satisfactory checks, including DBS. We cannot offer sponsorship for the right to work in the UK.