Customer Service Assistant - Night Shift

Vita Student; Liverpool; On-site; GBP 1,000; Part time

Job summary

A leading company in Liverpool is seeking a Night-Time Customer Service Assistant to provide exceptional service and maintain high standards for residents. The role includes greeting guests, managing communal areas, and ensuring a seamless experience. Ideal candidates should possess strong communication and organizational skills, with a hands-on approach to customer service.

Benefits

Paid Holidays

Birthday Day Off

Pension Contributions

Social Events

Career Development Opportunities

Wellbeing Support

Qualifications

• Experience in delivering premium customer service.
• Strong technological skills to support operations.

Responsibilities

• Providing exceptional, personalized service to residents.
• Maintaining cleanliness of communal areas during night shifts.
• Being the primary contact for incidents or emergencies onsite.

Skills

Customer Service

Communication

Organizational Skills

Job description

Night-Time Customer Service Assistant. Liverpool

Hourly Rate: £13

Working Hours: 9/10pm – 6/7am. 9 hours per week

Vita Student's offers next-level apartment design with a variety of studios to suit students' lifestyles, providing privacy or shared living options. We deliver style, luxury, and comfort, surrounded by premium amenities and vibrant city life. We’re seeking a Night-time Customer Service Assistant to provide a luxury, home-from-home experience for residents while ensuring our site and facilities are maintained at the highest standards.

Our Night-Time Customer Service Assistant role includes:

• Providing exceptional, personalized service to residents by anticipating and fulfilling their needs, offering local information, and handling inquiries to ensure a seamless experience.
• Greeting and welcoming students and guests warmly at front of house/reception.
• Being available to answer questions and assist as needed.
• Maintaining the cleanliness and upkeep of communal areas during night shifts.
• Ensuring residents and guests respect the facilities.
• Resolving issues or challenges promptly.
• Conducting regular building surveys (block walks) every 4-6 hours.
• Replenishing refreshments and managing parcel storage for residents.
• Being the primary contact for incidents or emergencies onsite.
• Managing waste areas in compliance with health & safety regulations.

Ideal candidates will have:

• Experience in delivering premium customer service.
• Hands-on approach to cleaning and maintaining communal areas.
• Strong technological skills to support operations.

Personal qualities include:

• Ability to work in a multicultural environment with a respectful, inclusive attitude.
• Excellent communication skills; multilingual abilities are a plus.
• Strong organizational, leadership, and stress management skills.
• Adaptability, creativity, positivity, resilience, and flexibility.
• Physical ability to stand for long periods and perform repetitive tasks, with accommodations if needed.

Why join us?

We offer a luxurious working environment and benefits such as paid holidays, a birthday day off, Perkbox perks, pension contributions, social events, recognition schemes, career development opportunities, and access to wellbeing support. Please note, employment is subject to DBS checks, and we cannot sponsor visas.