Customer Service Assistant

Mole Valley Farmers; Billingshurst; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension match up to 5%

Colleague discount up to 25%

Free parking on site

Annual leave 33 days (pro-rated)

Training and development opportunities

Career progression opportunities

Life Assurance

Employee Assistance Programme

Job summary

Mole Valley Farmers in Billingshurst is seeking a friendly Customer Service Assistant for a part-time, temporary role. You will help customers, maintain stock, and keep the store well-presented while supporting merchandising and promotions.

Training is provided and you’ll work Saturdays from 9am to 6pm, in all weather, with a focus on a positive customer experience. The role emphasizes teamwork, accurate IT skills, and a proactive, solution-focused attitude to support store performance during

Qualifications

• No prior experience required; full training provided.
• Strong retail disciplines and a passion for customer service.
• Good IT skills and ability to manage systems accurately.
• Awareness of Health & Safety and GDPR compliance.

Responsibilities

• Deliver excellent, friendly customer service to shoppers.
• Support store team to maximise sales via product knowledge.
• Take ownership of a department and drive sales through merchandising.
• Review stock levels and adjust seasonally to customer needs.
• Process goods inwards and maintain stock accuracy.
• Ensure visual merchandising and store presentation are up to standard.
• Handle cash and follow company procedures; support health and safety rules.

Skills

Customer service

Retail sales

Communication

Teamwork

Flexibility

Tools

POS systems

Cash handling

Job description

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

Application Deadline: 14 November 2026

Department: Retail

Location: Billingshurst

Compensation: £10.85 - £12.71 / hour

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

About The Role

Contract: Temporary, until 24th December 2026

Hours: Part-time

Hours of Work: 8 Hours per week, working 9am to 6pm Saturdays.

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

This is a physically demanding role and will involve being outside in all weather, assisting our customers in purchasing their Christmas trees.

Key responsibilities include:

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

About You

• No previous experience required, full training will be provided
• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies